Full-Term Warranty & Refund Policy

1. Full-Term License & Subscription Protection

Every Official License Key, Direct Account Upgrade, Private Pro Account, and Family Invite Slot purchased from Lasagi (operated by Lasagi Digital Licensing LLC, EIN 38-4192850, 1209 Orange Street, Wilmington, DE 19801, United States) is backed by our 1-for-1 Replacement Guarantee for the entire active duration stated on your plan.

2. How to File a Priority Warranty Claim

• Submit a ticket via our Direct Support Desk or email support@lasagi.com with your #LSG-XXXXXX order code or BEP20 TxHash along with a screenshot of any error prompt.
• Verified claims receive a fresh replacement key, re-issued invite, or restored workspace within 15 minutes to 24 hours.
• To keep warranty protection active on shared/family plans or managed workspaces, adhere to the device count and profile rules provided at delivery.

3. Direct USDT (BEP20) Refund Guarantee

Whenever a replacement license is unavailable or an activation issue cannot be resolved within 24 hours, Lasagi Digital Licensing LLC dispatches a direct USDT (BEP20) refund to your wallet:

• Unactivated or Defective Initial Key: 100% full refund of your net invoice payment.
• Mid-Term Service Interruption: Fair pro-rata refund covering 100% of remaining unused days on your subscription term.